Web Graduate Staff Assistant (GSA) Position

Primary Responsibility: 

Job Duties:

Assist in responding to user requests for web assistance.  Answer email, assist walk-in customers; resolve problems by providing training, technical assistance, and web troubleshooting to staff.  Participate in development and maintenance of web-related self-help / training materials, including FAQs and internal documentation of routine tasks or standard solutions to frequent problems.

Assist in developing new web sites and editing web content.  Coordinate and execute aspects of web development projects as directed.  Assist with web structures, code, design, and maintenance while adhering to SON web standards.  Build web knowledge relevant to learning management systems (i.e., Moodle) and content management systems (i.e., Drupal, Plone, Sharepoint), as directed.

Knowledge & Skills Needed :

Excellent written and oral communication skills required.  Advanced problem solving skills; ability to write about technical issues in a clear and concise manner.  Demonstrated positive customer service attitude, good interpersonal skills and ability to work well with others.  Ability to work responsibly with or without direct supervision; self-reliant in researching solutions to accomplish assigned tasks. 

Previous web development experience strongly desired, especially in directly editing HTML and CSS code.  In addition to the above, the ideal candidate would also have familiarity with Dreamweaver or Contribute, JavaScript, and W3C and 508 standards.

This position is a .5 FTE (20 hours/week) Academic Student Employee position, pre-master’s Schedule I.  Position begins Autumn Quarter, 2008, and has the potential to be expanded through Winter, Spring, and Summer quarters.  Hours are flexible; shared office space in Health Sciences T-wing provided.   This appointment provides a monthly salary, and is also eligible for tuition waiver (percentage of tuition waived will be dependent upon program student is enrolled in) and benefits.

In conformance with Federal and State law, the School of Nursing shall not discriminate against any person because of race, color, creed, religion, national origin, sex, age, marital status, disability, status as a disabled or Vietnam era veteran, or sexual orientation. No employee shall be subjected to discrimination in the form of sexual harassment as defined in the University of Washington Handbook (Volume 4, Part 1, Chapter 2).

The School of Nursing TIER Customer and Desktop Support Graduate Staff Assistant reports to:

Amy Embree
Web Services Lead
University of Washington School of Nursing

If interested, provide a cover letter and resume, and any examples of web sites developed (including code). Apply no later than September 26, 2008 on the UWHIRES website (http://www.washington.edu/admin/hr/jobs/apl/) or email the required materials to Judith Kelson (jkelson@u.washington.edu).  Selected candidate must accept position in writing by October 3, 2008.  Applicants will be informed of the hiring decision by email no later than October 3, 2008.